Returns and Refund policy

Unwanted items:

We provide a 7 day money back guarantee on all orders placed.
If for whatever reason you wish to return your item, you may do so providing that you contact us within 7 days of receiving the item.
In accordance with the ‘distance selling regulations’, unwanted items can be returned to us for a refund or exchange if they remain unused and unopened, with all sealed packaging intact. This does not affect your Statutory Rights.
If you would like to return an unwanted item, please see the ‘how to return an item’ section below.

Faulty items:

Should your item develop a fault within 30 days of your initial purchase, we will arrange for the item to be replaced free of charge. In the unlikely event that this occurs, please see the 'how to return an item' section below.

Additionally, all items we supply include a 1 year manufactures warranty or greater. Should a fault develop with an item after 30 days of the initial purchase, please contact us for further guidance.

This returns policy does not affect your statutory rights.

How to return an item?

All returned items must be sent back to us with an RMA code (return of merchandise authorisation).

To obtain an RMA, please follow these steps:

1) Email our returns manager with details of the reason for returning the item: returns@wedodigital.co.uk Please include your order number in the subject of the email. If you are returning an item due to a fault, please describe the fault and any steps which you have taken to resolve the problem.

2) If the item qualifies for a return our returns manager will respond to your email with a unique RMA code.

3) Once you have received your RMA code, please complete the returns slip which you will find on the right hand side of your Invoice.

4) Remove the returns slip from the Invoice, enclose it inside the parcel and pack it securely. Please send the item back to us using the returns label provided. This is the only address at which we can accept returns.

Please note:

We are unable to accept returns which are sent back to us without a completed returns slip and RMA code.
Please ensure that you send the item back to us using a recorded delivery service.
We recommend that you use the original packaging to return the item to us.
Please do not enclose money, or other letters with the returns parcel. If you wish to exchange to a different item, please order through the website in the usual way.

I have returned my item to you, what happens next?

Once your item has been received by our returns handling department it will be processed in accordance with the action selection on the returns slip. If the item was returned for reasons of a fault, it will be tested by our returns department. If a fault can not be detected, we will notify you by email and arrange for the item to be returned. Please allow up to 7 working days for our returns department to process your return.

Refunds will be made to the original charged account within 14 days of receipt of the returned goods.

Our returns department can be contacted on: returns@wedodigital.co.uk