Help and Support

Ordering and Payment

• How do I place an order?
• Do your prices include VAT?
• How do I print a VAT invoice?
• What methods of payment do you accept?
• Can I order over the phone?
• Do you offer discounts on bulk orders?

Delivery and Returns

• How much do you charge for delivery?
• How long will delivery take?
• What if my order hasn't arrived?
• What is your returns policy?
• Where are you based? Can I collect?

Useful Information

• About us
• Contact us
• I have forgotten my password
• Is your website secure?
• Our Terms and Conditions

How do I place an order?

Find the product or products you would like to order. Add those products to your shopping basket by selecting the ‘Buy Now’ button. You will then be taken to the shopping basket area where you can review the products in your basket and the total amount including delivery. Click the 'Next Stage' button and follow the on screen prompts to complete checkout.

Once you have completed checkout, you will be sent an email to confirm your order. Once your order has been despatched, we will send you a second email which will include the parcel tracking number and instructions on how to track the parcel.

Do your prices include VAT?

Yes. All prices displayed are fully inclusive of VAT. (VAT number 894 5230 01)
All prices are in UK Pounds Sterling (£).

How do I print a VAT invoice?

In your account details, click the ‘order history’ button.
Click on the view details button for the appropriate transaction. At the bottom of the page you will see the print VAT invoice button. Please make sure pop-ups are allowed on your browser before proceeding.
Click the print VAT invoice button to proceed

What methods of payment do you accept?

We accept the following credit and debit cards:
Visa, MasterCard, Maestro/Switch, Solo, Visa Delta and Visa Electron.

Can I order over the phone?

Yes. If you would prefer to order over the phone, please call our order number on 0844 567 7018. Our lines are open 9:00am to 5pm, Mon to Fri. Please make a note of the product you wish to order before calling to assist our order processing team.

Do you offer discounts on bulk orders?

We supply a growing number of trade and corporative customers. If you are ordering more than 5 units at a time, please contact us and we would be happy to discuss your requirements further.

How much do you charge for delivery?

Our delivery charges vary from item to item, depending on the weight of the product and the shipping method used. All delivery charges will be clearly displayed once an item has been added to the shopping basket and the total shipping weight calculated. By default, all orders are sent by DHL Next Day delivery, with the exception of individual memory card orders, which are sent by Royal Mail 1st Class Recorded.

How long will delivery take?

Most items arrive next working day. Our cut off point for next day delivery is 2pm. Once your order has been processed the parcel tracking number will be sent to you by email together with instructions on how to track the parcel. For full details on our delivery policy, please see our 'Delivery' page.

What if my order hasn't arrived?

If you order fails to arrive on the allotted delivery date, please visit our tracking page which contains instructions on how to track the delivery status of an item. All deliveries require a signature. In the event that the courier made a failed delivery attempt, please contact the courier company and arrange redelivery at a more convenient time. Please also check that you entered the correct delivery address during checkout – confirmation of which was sent in the order confirmation email.

What is your returns policy?

We offer a 7 day money back guarantee on all products supplied. Full details on our returns policy can be found on the 'Returns and Refund Policy' page

Where are you based? Can I collect?

All items are despatched from our warehouse in Newbury. Unfortunately we are unable to offer collections.

About us

WeDoDigital is a trading division of Agenda Limited, Company No. 47111. We are a business with over 4 year’s experience of selling consumer electronics online. During that time, we have served in excess of 18,000 customers and pride ourselves on the responsive customer service we offer. Please visit our About Us page for more information.

Contact us

Please visit our contact page for full contact details

I have forgotten my password

Please visit the password recovery page and enter the email address which you used to register your account with: www.wedodigital.co.uk/forgot_password.php

Is your website secure?

We use the latest Secure Socket Layer (SSL) encryption technology to ensure that your details are kept 100% secure. All card processing is handled independently by our secure payment server. At no point do we view or store your credit card details.

Our Terms and Conditions

Please visit our Terms and Conditions page.